Terms and Conditions

sales refund policy

Although Swatchon.com takes every step necessary to assure accurate representation of items displayed online, please understand that the photos provided may not fully represent the true color or nature of a particular item. Due to this discrepancy, we recommend you request a sample before purchasing goods from our online store. Refunds are not permitted after fabric goods have been cut. All sales are final. 

If you realize that you have made a mistake while placing an order and you wish to make changes, please email us immediately (ask@swatchon.com). We will do our best to satisfy your request, but only on the condition that your order of fabrics has not been cut. 

If for any reason you are not satisfied with the quality of our products or services, please e-mail us (ask@swatchon.com) at your earliest convenience and we will try to accommodate you within the guidelines of our policies.

return / exchange policy

We will exchange your fabrics in the unlikely event that you have received fabrics which are damaged, defective or incorrect. If this is the case, please email us immediately (ask@swatchon.com) within 5 days of receiving your goods. 

You will need to comply with the following return/exchange policies:
1) Products must be returned in the same condition as received and sent back in their original packaging.
2) Products must not be washed, ironed or altered in any way.

Return/exchange procedure:
1) Email us (ask@swatchon.com) including the order number, and the product number you which to claim for a return/exchange.
2) After receiving authorization/confirmation to return/exchange products, you will need to send the fabrics within 10 days of receiving them. Please scan the shipment receipt and send via email. Once shipped, we will refund the shipping cost to your paypal account once we shipment is received. 

INTERNATIONAL SHIPPING POLICY

Transit time

Most orders are processed within 72 hours. All of our shipping is priority/express shipped by EMS (international postal Express Mail Service). Please allow 5-7 business days for shipments to arrive. If we cannot ship your order in any event, we will notify you via email. We are not responsible for weather related delays. Your shipment may be projected to import duties and taxes depending on your country and government policies. We are not responsible for the delay in shipment due to delay in import taxes and duty payment. Please see below for a detailed explanation.

Shipping Rates

Shipping rates differ by country and weight of the product you are ordering. Please click “calculate shipping rates” at the time of checkout. All shipping charges will be added to your invoice. There is a minimum of €15~30 of shipping fee per order, depending on your shipping destination. You can save on shipping fees by ordering multiple yards per order.

packaging

Due to the international shipping size limits for packaging, fabric rolls will be cut every 30-100 yards depending on the thickness of the product ordered. If you need continuous cuts of certain amount of yards, please send an email to ask@swatchon.com.

REGARDING IMPORT DUTIES AND FTA

I may be subject to import duties upon arrival of your goods depending on the shipping destination.

Regarding Sales Tax or VAT

All prices are exclusive of VAT (or Sales Tax depending on your country). It will be the responsibility of the courier to collect VAT (or Sales Tax) on arrival. You will be contacted by the courier to arrange payments with them.